Job Announcement

SENIOR POLICE DISPATCHER

2023-2024 SCHOOL YEAR

8 HOURS PER DAY

260 DAY SERVICE CALENDAR

ENTRY QUALIFICATIONS:

High school diploma or equivalent and three years of job-related experience. Advanced Telecommunicator Certification or out of state equivalent. Must be able to obtain TCIC/NCIC certifications within six (6) months of employment. Must be able to obtain TCOLE Telecommunicator License within one (1) of employment if out of state. Possession of a valid Class C Texas Driver’s License or ability to obtain within six (6) months.

JOB DESCRIPTION:

BASIC FUNCTION & RESPONSIBILITY:

Coordinate the performance of the Police Communications dispatching services and support staff within the Police Operations Unit. Ensure service levels are established and achieved; ensure assigned staff is meeting defined metrics/benchmarks standards; and processes are followed. Plan, assign, and lead the work of others.

CHARACTERISTIC DUTIES & RESPONSIBILITIES:

The essential functions, pursuant to the American with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein, however this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Support of Administrative, Fiscal and/or Facilities Functions:

• Oversee incidents, call taking, dispatching and field coordination of emergency response operations.
• Ensures phone lists and call lists are accurate.
• Reviews record entries and validates records on a monthly basis.
• Performs routine equipment and systems checks, reporting equipment and software problems as they arise.
• Performs computer-assisted and manual record checks for officers on individuals, locations, vehicles and other property, verifying warrants, suspended or expired license, and reports of stolen property with the originating agency.
• Help with the implementation of processes and procedures in support of Police Operations.
• Help with the establishment of goals and objectives, develop and approve schedules, priorities, best practices and standards for achieving goals; and manage evaluation activities.
• Knowledge to help with coordinating urgent support issues and act as an escalation point for incidents or requests.
• Determine root causes of issues or problems and communicate appropriately to internal and external stakeholders.
• Answers questions and responds to information requests in person and on the telephone to assist the general public, public officials and other agencies.
• Follow District and department policies and procedures.
• Support police communications and operations as directed.

Organization Improvement:

• Work collaboratively to improve programs.

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance.
• Develop, recommend, and monitor assigned staff professional development activities.

School/Community Relations:

• Interface with governmental agencies, business and civic organizations, and the community to provide needed information and to promote the District’s initiatives.
• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
• Perform other job-related duties as assigned.

SUPERVISION EXERCISED:

• Provide guidance and direction to assigned staff.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of District and Police Department policies and procedures.
• Knowledge in radio transmission procedures and Federal Communications Commission rules and regulations governing operation of radio and teletype transmitting and receiving.
• Knowledge of managing a Police Operations Center and its technology support structure.
• Knowledge of accreditation programs and best practices in the area of public safety communications.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in standard office practices and procedures, including records and evidence management.
• Skill in communicating effectively orally and in writing.
• Ability to recognize, analyze, and resolve communication problems; to communicate effectively; and to plan, assign, and/or supervise the work of others.

PHYSICAL & MENTAL DEMANDS:

• Maintain emotional control under stress.
• Work with frequent interruptions.
• Sit for extended periods of time.
• Stoop, bend, twist, turn, push, pull and climb occasionally.
• Lift and carry up to 10 lbs.

ENVIRONMENTAL FACTORS:

• Work is normally performed in a typical interior/office work environment.
• Work involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Work involves exposure to abusive or uncooperative individuals.
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Please direct questions regarding this position to julie_harmon@roundrockisd.org

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.