Job Announcement:

CITY OF NEW BRITAIN

CIVIL SERVICE COMMISSION

Announces

An Open Competitive Examination

For

                         Job Title:                    Public Safety Telecommunicator I

                                                            Multiple Openings   

                        Salary:                        Training Pay: $53,373.67 - 57,109.83 

                                                            Cleared Pay (upon completion of training): $55,645.95 -$59,541.17

                                                            Year 1 Anniversary - Year 5 - $58,229.41 - $72,896.78 (5 Steps) 

                        Department:               Dispatch

                        Closing Date:             January 3, 2025 

                        Examination Dates: January 8, 2025 from 2:30 pm – 5:00 pm

                                                          January 9, 2025 from 9:00 am – 11:30 am

                                    Examination Fees:  New Britain resident Free – Non- resident $50.00

This position is represented by UE Local 222, CILU/CIPU, CILU #25

 GENERAL STATEMENT OF DUTIES: Performs responsible public safety telecommunications services and other duties as part of a complex highly integrated communications system. Performs telephone attendant services, operates a series of electronic communications and related equipment, records information in manual and automated systems, analyzes query results and displays, renders decisions based on policies and procedures, and often works under extreme pressure. Responsibilities include exercising good judgment, communicating with both the public and service providers effectively, and rendering critical life safety decisions. Reports exceptions to supervisors. Assists in the training and coaching of new employees. 

SUPERVISION RECEIVED:  Receives oral and written instructions from a Public Safety Telecommunicator in a higher level, or the Public Safety Telecommunications Manager or his designee.

ILLUSTRATIVE EXAMPLES OF WORK: During a training period, develops a working knowledge and understanding of the public safety communications system including component technologies and services. May attend and is required to successfully complete mandated certifications by the local, state, and federal authorities including but not limited to Public Safety Telecommunicator training, 9-1-1 training, COLLECT/NCIC, emergency medical dispatch, and emergency management. After successfully completing the certificate training, performs duties, under supervision, with gradually increasing responsibilities. Responds to calls and other requests for public safety assistance. Analyzes information, records pertinent data into information systems, makes decisions regarding resource assignments, provides assistance to the public over telephones and related communications systems, notifies appropriate authorities of the nature of service requests and emergencies. Receives, evaluates, and transmits orders and instructions to

appropriate personnel. Tests systems and reports malfunctions. Under direction, answers routine requests for information on public safety matters and makes appropriate referrals as necessary. Operates a networked personal computer with a variety of software and application programs. Performs related duties as assigned.

NOTE:   The above tasks and responsibilities are illustrative only.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES: Ability to use excellent judgment quickly. Ability to communicate clearly and effectively without emotion over a telecommunications system. Ability to rapidly and accurately enter information into computer-based systems and to track multiple events in a complex, busy, environment. Knowledge of telecommunications systems and functions. Ability to quickly learn and apply rules, regulations and procedures in providing public safety telecommunications services. Must exhibit and maintain high degree of personal integrity. Good audio acuity and sufficient manual dexterity to operate a variety of technical equipment in a rapid fashion. Ability to quickly learn and apply understanding of city geographic features, landmarks and streets.  Shall be certified and shall remain certified as a condition of employment in the following areas:  1) Public Safety Telecommunicator:  2) Enhanced 911 equipment and services or its successor:  3) COLLECT or its successor.  4) CPR (Cardio Pulmonary Resuscitation); and 5) Emergency Medical Dispatch (EMD).

MINIMUM QUALIFICATIONS:    Graduation from high school or GED. Candidates must successfully pass a background investigation, fingerprinting, and a medical exam including a drug screening test. The ability to multi-task between phone, radio and computer is essential. Candidates should have excellent written, oral, interpersonal skills, and customer service abilities and be willing to work a variety of shifts in a 24/7 communications center. The ability to speak Polish, Spanish, or other second languages is desired. Preferred qualifications include State of Connecticut Telecommunication Certification, EMD  Certification, COLLECT/NCIC certification, Nexgen LEAS Computer Aided Dispatch (CAD) experience,  and/or previous dispatch/police/fire/ambulance experience. 

PROBATIONARY PERIOD:  The probationary period for this appointment is twelve (12) months.

PHYSICAL EXAMINATION:  The successful candidates will have to complete a post offer, pre-employment City medical examination and background check.

THIS OPEN COMPETITIVE EXAMINATION WILL BE COMPOSED OF:

COMPONENTS    WEIGHTS

Written                                    100%   

WRITTEN TEST DATE:    January 8, 2025 at 2:30 pm or January 9, 2025 at 9:00 am in the 3^rd floor classroom located at New Britain Police Department, 10 Chestnut Street, New Britain CT 06051.  

 PASSING GRADE: The minimum passing grade is 70% for each testing component

 REASONABLE ACCOMMODATIONS: All requests for reasonable accommodations in the testing process must be made in writing, no later than the closing date for applications. Documentation must be from a medically licensed professional, and must be current within one year of the closing deadline for applications. Documentation of the disability must include what the disability is, what accommodation is being requested, and must be received no later than two (2) weeks after the closing deadline for applications. A candidate’s failure to submit this documentation will result in no further consideration being given for a reasonable accommodation in the testing process. 

DURATION OF OPEN COMPETITIVE EMPLOYMENT LIST:  A certified

employment list shall be in effect for one year from the date of its establishment by the Civil Service Commission. Subsequent to the initial certification of the employment list, no sooner than 10 months and no later than 11 months and 29 days from date of initial certification, the Commission may, upon the showing and finding of exigent or extenuating circumstances, extend the duration of the list when it is deemed to be in the best interest of the City.  The City, or any individual, may request that consideration of extension be placed on the Civil Service regular meeting agenda by notifying the Human Resources Director no later than one calendar week prior to the monthly meeting.  The maximum period of time that a list shall remain in effect is two years from date of initial certification. 

RULE OF FIVE PLUS THREE: When a vacancy exists for this position, the Appointing Authority is sent the first five names in rank on the certified Employment list plus the next three highest City residents. All may be considered equally for the one job vacancy. 

SPECIAL REQUIREMENT FOR CITY OF NEW BRITAIN RESIDENTS:  Proof of domicile shall be filed at the time of filing the application. (Please see form attached). Failure to provide proof of domicile in accordance with this timetable may result in no residency consideration being granted for this examination.

All applications must be filed only at PublicSafetyApp.com.  Applications will not be considered after the closing deadline of Friday, January 3, 2025.  The City of New Britain is an Equal Opportunity, Affirmative Action, and Equal Access Employer. 

New Britain’s Human Resources Department is located at Room 409, City Hall, 27 West Main St, New Britain, CT 06051.  860-826-3404.

AA/EOE/Equal Access Employer

Please direct questions regarding this position to Linda.Guard@newbritainct.gov