Ocean City - Dispatcher

Job Overview

Department Ocean City Police Department
TypeDispatcher
Job TitleDispatcher
Deadline Dec 31, 2022 11:59 PM Eastern
Registration Fee$35.00
Contactwlick@ocnj.us
Location Ocean City, NJ
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Job Announcement

Ocean City Police Department, NJ Police Jobs

OCEAN CITY POLICE DEPARTMENT

NOW ACCEPTING APPLICATIONS FOR:

Part Time Public Safety Telecommunicator

Public Safety Telecommunicator

Receives telephone or other electronic requests for emergency assistance. Determines the nature of the call and may transfer caller to appropriate PSDP upon determining the nature of the call.

Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. Operates automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD) or other electronic devices to obtain and verify required data; may be required to access foreign language interpreter service for non-English speaking callers.

Maintains a reassuring and calming manner with callers in order to obtain required information; persuades emergency callers to stay on the line. In response to medical emergencies, provides first aid or CPR instructions to stabilize the medical condition of persons until the arrival of professional medical assistance. In non-medical emergencies, provides precautionary instructions and advice to help assure the personal safety of persons and/or to minimize the loss of property, pending the arrival of fire, police, or other assistance. Refers non-emergency situations to other appropriate public or private agencies, and may dispatch non-emergency personnel or equipment. Relays information or instructions to field units via radio or mobile data terminal.

Utilizes video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency. Determines the appropriate type of agency(ies) to respond to the specific emergency or call for assistance. Utilizes radio, telephone, computerized, or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on pre-established response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre-established response plans. May assist in locating or contacting individuals needed to staff the response.

As instructed, coordinates the dispatching of units involving two or more government jurisdictions. Maintains and facilitates communication with responding units by receiving and relaying information, including confidential information, to authorized personnel. Detects and takes alternative/corrective action when communication system or program errors occur and reports malfunctions in accord with established procedures. Maintains a constant update on the status of emergency units in the field and of on call personnel.  Answers questions about application of regulations or policies.

Activates emergency alert systems, such as bells, sirens, beepers, and tone-activated devices. Public Safety Telecommunicator May inspect fire alarm and circuit indicator panels to ascertain whether they are functioning properly. Assists in the training of trainees. Prepares reports and statistical data. Inspects and makes minor adjustments or very minor repairs to communications and related equipment. Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units. 

SALARY

To be commensurate with experience.

POLICE DEPARTMENT AND CITY OF OCEAN CITY INFORMATION

Ocean City is a progressive department which currently employees 68 sworn police officers, 9 full time public safety telecommunicators, and a number of part time public safety telecommunicators .  It relies on SLEO officers and additional dispatch staff to supplement our force during our busy season.  Ocean City is an island resort that has a high influx of seasonal residents and tourists during the summer months.  Our population grows from approximately 12,000 to over 150,000 during the summer months.  We respond to approximately 45,000 service calls per year.

Ocean City is a customer service oriented town with a reputation as “America’s Greatest Family Resort.”  The Police Department is an accredited agency through the New Jersey State Association of Chiefs of Police and the Communications Center is seeking accreditation through the New Jersey State Association of Chiefs of Police.

MINIMUM QUALIFICATIONS

Applicants must comply with the following basic qualification standards:

Certified in 9-1-1, CPR and EMD.  Dispatch experience preferred

United States Citizen that possesses a valid driver’s license

Read and write the English language

Age 18 or older

Possess a High School Diploma or Equivalent

Be of good moral character

Pass Background Investigation, Oral Interview, Medical Examination, Drug Testing

TOOLS AND EQUIPMENT USED

Computer Aided Dispatch (CAD); Automatic number identification (ANI); Automatic location information (ALI); Telecommunications devices for the deaf (TTY/TDD); 911 Console; Radio Console; Computer, Telephone. 

PHYSICAL DEMANDS

Position requires employee to: Continuously sit; frequently talk, use hands and fingers to operate a touch tone telephone, and type on a keyboard; occasionally lift office supplies weighing up to 10 lbs. Special vision requirements: Close, ability to distinguish different colors. Position requires employee to have good hand- eye coordination. 

HIRING PROCESS

Application Review, Background Investigation, Oral Interview, Conditional Offer of Employment, Medical Testing, Drug Testing, Final Approval from the Chief of Police

Please note, once positions are filled, the hiring process will be terminated.  

Questions regarding the application process can be directed to the Communications Supervisor, Lt. William Lick @  wlick@ocnj.us

The Ocean City Police Department is an Equal Opportunity Employer.

Please direct questions regarding this position to wlick@ocnj.us


Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.

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