Middletown - Dispatcher

Job Announcement:

POSITION TITLE: CIVILIAN DISPATCHER

SALARY RANGE: $22.59 - $33.46 per hour

HOURS OF WORK: Rotational Bid Shifts – 40 Hours per Week

The City of Middletown is accepting applications for the position of Civilian Dispatcher. This position is located within the Central Communications Department. A completed online application must be submitted no later than 4:30 p.m. on July 6, 2022. In order to be considered for this position, you must submit an application during the posting period via the online application portal.

To apply for this position, please go to the following website: https://www.governmentjobs.com/careers/middletownct

MINIMUM TRAINING AND EXPERIENCE REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

High school diploma or equivalent with vocational/technical training in Emergency Telecommunications or a related field with one year of dispatch experience or any combination of education and experience that provides equivalent knowledge, skills and abilities. Position requires Emergency Telecommunication, NCIC/Collect and 911 certifications. Ability to obtain Emergency Medical, Police and Fire Dispatch Certifications. A candidate will be required if employed by the City of Middletown to maintain all certifications as set by renewal standards for the duration of employment. Position requires a valid Connecticut Driver’s License. (Copies of all required certifications and licenses must be uploaded to application.)

POSITION PURPOSE:

The purpose of this position is to receive routine and emergency calls, assess resources needed to mediate emergencies and dispatch proper emergency response agencies. The work is performed under the direction of the Director of Central Communications or his/her designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Examples of):

Receives routine and emergency calls; determines and initiates proper response based on procedures to emergency situations including hazards, criminal activity, injuries, accidents, fires, etc.; dispatches police and fire personnel to respond to emergency situations. Tracks and coordinates all activities of police officers and Fire Department. Provides information to response personnel; checks NCIC files on parties contacted by police officers; performs all NCIC full certification operations; enters and confirms warrants, stolen cars, license plates and other property. Provides street directions as needed. Contacts local, state and federal agencies at the request of police and fire personnel. Receive emergency medical calls and dispatch based upon established protocols. Provides callers with instructions to ensure their safety during emergencies; attempts to separate domestic violence victims prior to arrival of police. Dispatches mutual aid
and other agencies in response to requests by police and fire personnel. Please see job description PDF for full
list of duties.

The City of Middletown provides reasonable accommodation to persons with disabilities in accordance with the American with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Division prior to the application closing date or the testing date, whichever is applicable.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Please direct questions regarding this position to HumanResources@MiddletownCt.Gov